We'll get you up and running
Rk Trading will help install, configure, and provide training for your Herdon machine. We offer hands-on training in our Chicagoland facility, with 30- to 45-day follow-up training at your shop. Together, we can design an operator training plan to include the topics most important in your shop.
- 24/7 Lifetime Support
US Based Service
We’re here for you, every day. We don’t just sell quality Herdon machinery—we service it, support it, offer setup advice and carry an extensive tooling and parts inventory.
We’re not across the ocean—we’re around the corner, with service and parts right here in the U.S., decreasing your downtime with real-time assistance and parts that arrive in 3-5 days, and without the costs of overseas shipping. When your business depends on reliable service, our customer commitment means a lot.
In-Person Support
When you need us there, now: we’re there for you. While our competitors may take days or weeks to get someone onsite to provide hands-on technical support, we can have someone onsite within 24-48 hours, to keep you up and running.
What’s that mean for you? Increased uptime, less headaches, and orders that keep moving on schedule.
Questions?
We've got answers.
Call us at 847-640-9771 or
Email us at rktech@sbcglobal.net
Additional training on your machine type available at the RK facility—give us a call to schedule a time.
We provide customer support with U.S.-based service on all Herdon machines, technical expertise and an extensive parts inventory.
Yes, it can. If your CSM, RFM, or CSC coilers is up and running, we can retrofit it at our Chicagoland facility with the upgraded electronic components and operating systems including motors, computer drivers, servos and cabling to bring your machine up to current standards—all at 1/3 the cost of a new machine, and with a full 1-year factory warranty.
Herdon machines are designed and built by Herdon in suburban Taipei, Taiwan, using key components made inhouse with state-of-the-art CNC machinery, in order to insure the highest possible quality. True to their name, each Herdon machine sold by RK is manufactured by Herdon.
Our rugged Herdon machines come with a 2-year factory warranty on parts and labor, and at RK Trading, we guarantee that if your machine doesn’t perform as promised, we’ll refund you 100%.
We provide fast customer service and technical support and an extensive parts inventory, all based in the U.S., to give you the support you need when you need it.